web analytics

You need to identify what occurs to the open phone call. What should you identify?

You have a lead that has an open phone call activity. You qualify the lead. You need to identify what occurs to the open phone call. What should you identify?

You need to identify what occurs to the open phone call. What should you identify?

You have a lead that has an open phone call activity. You qualify the lead. You need to identify what occurs to the open phone call. What should you identify?

You need to generate a report that displays the number leads generated from trade shows and the number of leads generated from seminars. Which report should you use?

Your company uses seminars and trade shows as its two primary methods to generate leads. You want to analyze which method generates the most leads. You need to generate a

You need to efficiently and accurately input this information into Dynamics CRM for future use in the sales process. Which method should you use?

You recently visited a trade show and you interacted with many potential customers. As a vendor at the trade show, you receive a CSV file that contains detailed information about

You need to document the conversation and your decision not to pursue the potential customer any further. What should you do?

You call a potential customer to discuss one of your company’s’ products. During the call, you discover that the potential customer is uninterested in the product. You need to document

You need to transfer ownership of Qoute1 to User2. What should you do?

You have a quote named Quote1 that was activated and presented a customer. You plan to take a long leave of absence. In your absence, a user named User2 will

You need to advance the sale and provide data for sales pipeline tracking to your sales manager. What should you do next?

Your company purchases a mailing list of purchasing managers at the companies in your area. You contact the purchasing managers. You gather information about their budgets and timelines. You conclude

You need to identify what you can add to the product catalog to support upselling and cross-selling. What should you identify?

Your product line is expanding rapidly and your sales representatives often are unfamiliar with the full list of applicable products for a customer. As such, your sales team often misses

You need to identify which sources are available for Microsoft Social Engagement. What are two possible sources? Each correct answer presents a complete solution.

You work for a hotel chain. You integrate Dynamics CRM and Microsoft Social Engagement. You need to identify which sources are available for Microsoft Social Engagement. What are two possible

You need to identify what open revenue will be displayed for the companies when you view the hierarchy.

You have a Dynamics CRM organization. You have account records for three companies named Company1, Subsidiary1, and Subsidiary2. Subsidiary1 has Company1 as a parent account. Subsidiary2 has Subsidiary1 as a

You need to identify which type of object can be associated to sales territories. Which type of object should you identify?

You need to identify which type of object can be associated to sales territories. Which type of object should you identify? A. Opportunities B. Users C. Leads D. Facilities E.

You need to identify which component must be configured before you can implement the product catalog. What should you identify?

Your company has a Dynamics CRM organization. The company plans to use the product catalog. You need to identify which component must be configured before you can implement the product

You need to identify which enhancements to the sales flow can be achieved by using the product catalog. What are two possible enhancements that you can identify? Each correct answer presents a complete solution.

Your company plans to deploy Dynamics CRM. In the previous sales database, you did not track products. Members of the management team are evaluating whether to use the product catalog

You need to provide the sales team with the ability to create opportunities, quotes, and invoices for the consultants’ time. What should you create first?

Your company employs consultants who bill customers for their time. The sales team is responsible for selling the consultants’ time, in addition to selling product licenses. You need to provide

You have a Dynamics CRM organization that has several currencies enabled. What occurs when a user creates a record that has a currency field?

You have a Dynamics CRM organization that has several currencies enabled. What occurs when a user creates a record that has a currency field? A. The currency is based on

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

Your marketing team is promoting a sale that they will announce by using email. The email message will be sent to existing customers who recently purchased similar products, and to

You need to track the sales initiative in Dynamics CRM. What should you do?

You have an existing customer named Customer1. You have a new add-on product for an existing product that you sell. You want to offer the add-on product to a customer

Which two actions should you perform? Each correct answer presents part of the solution.

You have a recalled product that should no longer be sold. You need to remove the product from the available list of products and to prevent any sales from being

You need to export the data in the view, and then reimport the data so that the existing records are updated. What should you do?

You open the My Open Opportunities view. You need to export the data in the view, and then reimport the data so that the existing records are updated. What should

You need to identify which security rights are required to enable the integration. Which two security rights should you identify? Each correct answer presents part of the solution.

Your Dynamics CRM organization uses Microsoft Yammer. You plan to enable integration with Yammer to replace the default CRM activity feeds. You need to identify which security rights are required

You need to edit some of the records returned from the Advanced Find by using immersive Excel. What should you do first?

You create an Advanced Find that displays all of the open opportunities containing a specific line item. You need to edit some of the records returned from the Advanced Find

You need to ensure that the mailbox can send and receive email. Which two actions should you perform? Each correct answer presents part of the solution.

You create a new mailbox record for a user. You define the synchronization methods for incoming and outgoing email, contacts, tasks, and appointments. You need to ensure that the mailbox

You need to identify which record will fail to be created. Which record should you identify?

You have a Dynamics CRM organization that uses server-side synchronization to process email. A manager requests that you create the mailbox records defined as shown in the following table. Record

You need to provide Dynamics CRM users with the ability to collaborate on CRM data, meetings, and notes with users who do not have a CRM account. Which two actions should you perform? Each correct answer presents part of the solution.

Your company uses Dynamics CRM Online. You need to provide Dynamics CRM users with the ability to collaborate on CRM data, meetings, and notes with users who do not have

You need to identify who can open the notebook for Account1 directly from OneNote. Who should you identify?

You have a Dynamics CRM organization that users Microsoft OneNote integration. A user named User1 enters some information in a OneNote notebook for an account record named Account1. User1 owns

You need to identify which SharePoint actions can be performed directly from CRM. What should you identify?

You have a Dynamics CRM organization that uses Microsoft SharePoint for document management by using server-side synchronization. You need to identify which SharePoint actions can be performed directly from CRM.

You need to identify what prevents the users from seeing the posts. What should you identify?

Your company wants to integrate the Microsoft Yammer enterprise subscription and the Dynamics CRM organization. The managers at the company are concerned about potential data from CRM being visible to

You need to configure integration between OneNote and CRM. What should you configure before you can configure OneNote integration?

Your company wants to capture Dynamics CRM-related notes in Microsoft OneNote. You need to configure integration between OneNote and CRM. What should you configure before you can configure OneNote integration?

You need to identify what will occur when you move the message to the Customer1 folder. What should you identify?

You have a Dynamics CRM organization that uses folder tracking. You have a folder named Customer1 that is currently being tracked. Customer1 contains a folder for the main contact named

You need to update the Rating field for all of the records that have the field set to Warm. Also, you must delete all of the values in the Probability field for all of the records. What are two possible ways to edit the data? Each correct answer presents a complete solution.

You are viewing the My Open Opportunities view. You need to update the Rating field for all of the records that have the field set to Warm. Also, you must

You need to create a quarterly goal to measure completed phone calls regarding open opportunities. Which three components should you use? Each correct answer presents part of the solution.

You need to create a quarterly goal to measure completed phone calls regarding open opportunities. Which three components should you use? Each correct answer presents part of the solution. A.

Your manager needs to view a collection of data records and a chart of the data records simultaneously. What should you instruct the manager to do?

Your manager needs to view a collection of data records and a chart of the data records simultaneously. What should you instruct the manager to do? A. Define a view

You need to use a parent goal to track the team score, and child goals to track the individual scores. Which two configurations should you perform? Each correct answer presents part of the solution.

You have 20 sales representatives who each has a monthly goal that measures the number of phone calls made to their 10 key customers. The managers of the sales representatives

You need to identify which type of data is contained in the sales pipeline. What should you identify?

You are reviewing the sales pipeline of your Dynamics CRM organization. You need to identify which type of data is contained in the sales pipeline. What should you identify? A.

You need to provide a copy of some of the sales data to the company stakeholders. Which format can you use to export the data?

You plan to export sales data that will be used in the annual report of your company. You need to provide a copy of some of the sales data to

You need to view only the contacts from a specific region. What should you do?

You have a Dynamics CRM organization that has 50 000 contacts in regions around the world. Your job is to review the records of the contacts from three regions. The

You need to ensure that reports on the goals use the Fabrikam year end until the end of the quarter. What should you do?

You work for a company named Fabrikam, Inc. Fabrikam is acquired by a company named Contoso, Ltd. Both companies have different fiscal year ends. The sales team at Fabrikam will

You need to create a goal that will show the previous seven days of activity. Which two actions should you perform? Each correct answer presents part of the solution.

You need to create a goal that will show the previous seven days of activity. Which two actions should you perform? Each correct answer presents part of the solution. A.

You need to identify which value of the goals must be configured manually. Which value should you identify?

You have a Dynamics CRM organization that has more than 200 active goals. At the end of each year, your company reevaluates each goal. You need to identify which value

You need to analyze the sales pipeline and the social sentiment to watch for social trends that affect sales. What should you do?

You have a Dynamics CRM organization that uses Microsoft Social Engagement. You need to analyze the sales pipeline and the social sentiment to watch for social trends that affect sales.

You need to ensure that both you and a coworker can use the view. What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

You create a personal view. You need to ensure that both you and a coworker can use the view. What are two possible ways to achieve the goal? Each correct